Booking Process: Appointments can be booked via calls, messages or in person.
Cancellation Policy: Cancellations must be made at least 12 hours in advance. Late cancellations may incur a fee.
Rescheduling Policy : Rescheduling requests are subject to availability.
Accepted Payment Methods: We accept all major credit/debit cards,cash and online payments.
Payment Due Dates: Payment is due at the start of Service unless otherwise specified.
Refund Policy: All payments are non-refundable.
Health Conditions: Please inform us of any health conditions or allergies before your treatment.
Hygiene Precautions: We follow strict hygiene and safety protocols to ensure the well-being of our guests and employees.
Sanitation Procedures: Equipment and facilities are thoroughly sanitized before each use.
Data Collection: To process bookings and enhance our services, we collect basic information.
Data Protection: Your information is protected and not shared with third parties.
Responsibility for Personal Belongings: We do not take any liability for any items that are lost or stolen in Spa premises.
Code of Conduct: Kindly ensure you uphold civil behavior throughout your visit.
Staff Interaction: Our staff are trained to provide professional and courteous service.
Website Usage: Use of our website is governed by our terms of use, including intellectual property rights.
Intellectual Property: All content on our website is owned by us and cannot be reproduced without permission.
Policy Updates: Spa has rights to change the Terms & Conditions without any prior notice.
Smoke and Alcohol-Free Facility: We are a smoke, and alcohol-free facility.
Gift Card Policy:Gift vouchers are non-refundable once they have been purchased.
Pregnancy Massage : We do not offer prenatal or postnatal massages.
Age Restrictions: Treatments are available only to individuals aged 16 and older.
Behavioral Conduct: Excessive PDA and sexual acts are prohibited within the spa, regardless of consent.
Your guide to the prefect Spa experience!
Please check in at the spa reception at least 15 minutes prior to your scheduled appointment. Arriving late will result in a reduction of your treatment time.
Because treatments are reserved especially for you, the appointments cancelled with less than 6 hour notice and “no shows” will include a cancellation fee at 100% of the reserved treatment price.
Cash and all major credit cards accepted.
All treatments are subject to non refundable. Treatments of spa memberships are non-transferable as per management order and non-exchangeable, unless otherwise stated due to any unavoidable circumstances.
We kindly request that mobile phones be turned to silent mode and that noise should be kept to a minimum to allow all guests to enjoy the serenity of the spa. Children under 15 years are not permitted in the spa.
Before undertaking spa treatments, please consult your health practitioner if you have any medical conditions such as high blood pressure, heart condition or any other medical complication. Guests are requested to complete a health questionnaire. Please advice reception if you have any health issues or concerns.
We recommend you to remove your contact lenses before your facial treatment. Please bring your own case and solution for lenses.
Jewellery and valuables may be placed in secured drawers in treatment rooms, recommend that no jewellery to be worn in the spa. The management accepts no responsibility for loss of money or valuables brought into the spa.
Soul Senses Spa shall not be liable for any accident or injury suffered by any member or guest.
We offer private changing facilities in each of our treatment rooms in addition to treatment time, we allow 15 minutes for changing and showering facilities (shower areas are available exclusively at selects outlets). Extra time is charged at actual for each 15 minutes or part thereof. Please let us know in advance if you require extra shower, changing time so that we may reserve your room.
Smoking and the consumption of alcohol within the spa are prohibited.
We are open daily from 10:00 am to 00:00 midnight.
*Timings subject to change as per management. Timings may vary from one centre to another.
**All prices are quoted in UAE dirhams and are excluded of 10% service charge and 6% tourism fee **
Get In Touch
T: 971 4 229 9112
Mobile: +971 54 452 7101
Email: customersupport@soulsensesspa.ae
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Operational Hours
Spa is open every day from 9:00 am to Midnight
(hours may vary by location)
Operational Hours
Spa is open every day from 9:00 am to Midnight
(hours may vary by location)